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FREQUENTLY ASKED QUESTIONS

CLARITY IS A PILLAR OF OUR BUSINESS MODEL

HOW CAN WE HELP?

At Falcon we are driven by the necessity to innovate. Through the application of technology and through our customised solutions and tailor-made products, we are able to offer our clients a unique advantage in an increasingly competitive marketplace.

NEED HELP TO TRACK A PARCEL?

If you have a Waybill number you can track your parcel here: Track my Parcel

If you do have a Waybill number but can not retrieve a result kindly contact us here: 0860 325 266

LOOKING FOR PROOF OF DELIVERY?

If you have an account and would like to access PODs login in here: Customer Portal

WHAT SERVICES DO WE OFFER?

Domestic Road Freight Service: designed for non-urgent, heavier shipments.
Delivery time is between 48 and 96 hours.

Next Day Service: designed for less urgent, heavier shipments. Delivery time is between 24 and 48 hours.

Overnight Express: this service allows you to send an item anywhere in South Africa within 48hours.

*You can send an item between any two of the Major City Centres in South Africa. The Major City Centres include: Bloemfontein, Cape Town, Durban, East London, George, Johannesburg, Kimberly, Nelspruit, Pietersburg, Pretoria, Pietermaritzburg and Port Elizabeth. Items will be delivered to any location within a 40km radius of the Major City Centre by 11h00 the following business day. If you would like to send items anywhere outside of the Major City Centres in South Africa then items will be delivered within 48 hours.

Same Day Express Service: allows you to send an item between any major centres in South Africa on the same day as collection.

WHAT IS OUR FLEET CAPACITY?

We run a mixed fleet of vehicles ranging from ¾ tonnes, 5 tonnes and 8 tonnes. The vehicles are all owned by the company and meticulously maintained by our permanently employed, onsite mechanics. In addition to our allocated vehicles-per-area, 3 spare back-up vehicles are held available at any given time. Thus, in the unlikely event of a freight vehicle breakdown, a backup vehicle can be provided timeously, ensuring prompt delivery of your parcel.

CAN YOU RELY ON US?

We are currently running 19 routes a day, 7 days a week. This year, to date, we have needed to despatch only 3 vehicles to a breakdown and have ensured prompt and efficient delivery. In addition, all vehicles are kept locked from delivery to delivery, ensuring that we have a 0% theft rate.

WHAT IS OUR COMMITMENT TO YOU?

Falcon Express is a performance driven business. We are here to offer you excellent service, value, reliability, and tailor made logistic solutions.

TALK TO US

DIRECT CONTACT

For any queries you may have, kindly contact us directly and one of our friendly service team members will assist you.

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